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OVERVIEW

Orders are not delivered on weekends or public holidays.

 

Free shipping is available on orders over AUD $60. Free shipping will be automatically applied to all shopping baskets over AUD $60.

 

Orders will be dispatched within 48 hours of time of order however there may be delays during busy periods (including sales).

 

If you have not received your order within 10 BUSINESS days from dispatch, please contact our Customer Care team on info@katies.com.au or call between 8.30am – 5pm Monday to Friday AEST so that we can assist you.

 

 

DELIVERY PROCESS

You will be notified via email once your order has been dispatched. This email will include tracking details relating to your order.

 

You have the option to have your item delivered with or without a signature of receipt. If an unsuccessful delivery attempt is made by the courier, they will leave a calling card for you. You have the option to sign this giving authorisation for your order to be left unattended in the event that you’re not home at the next delivery attempt.

 

If you select to have your order delivered without a signature, you will need to provide instructions at checkout of the secure location where your parcel can be left. Risk and title in the goods passes to the recipient upon delivery of the goods to your nominated delivery address.

 

 

TRACKING YOUR ORDER

 

Once your online order has been processed, you will receive an order confirmation email with delivery tracking link so that you can track and trace your order at any time.

 

Please allow up to 24 hours for your tracking number to be activated.

 

You can also track the status of your order for Australia Post or for Toll.

 

 

PARTIAL ORDERS

 

Orders with multiple items may be split into multiple orders and delivered separately under different tracking numbers. If this occurs, you will receive an email notification advising you of a partial order delivery. No additional shipping charges will be applied to partial orders.

 

 

LOST OR DAMAGED GOODS

 

It is your responsibility to ensure the correct delivery address details have been entered at the time of ordering. Katies is not liable for any costs associated with resending an order due to delivery address details being incorrect.

 

If your order hasn’t arrived within 10 days for Australian deliveries or 20 days for New Zealand deliveries from the date of order or is damaged in transit, please email us info@katies.com.au or call between 8.30am – 5pm Monday to Friday AEST so that we can assist you.