WHY SHOULD I CHOOSE CLICK & COLLECT AS MY SHIPPING METHOD?
If your local store has sold out of something you love, simply buy it online in your size and chosen colour and get it sent there.
No more missing deliveries and traveling to and from the post office. Pick your order up when it’s convenient for you, even on the weekends!
Can’t get to your local store during one of our amazing sales? Buy your items online and we’ll send you an SMS when they’re ready to collect.
All orders over $60 are shipped free! and Orders under $60 are shipped for only $5.
FOLLOW THESE SIMPLE STEPS TO START SHOPPING
TERMS & CONDITIONS
Click & Collect delivery option is available online to all Katies stores in Australia only.
Please note that during major sales events and promotions, Click & Collect may be temporarily unavailable.
The relevant Click & Collect store will contact you via email and SMS (where a mobile number has been provided) when your order is ready for collection.
Orders will generally be available for collection within 7-14 business days from the date that you place the order.
In peak trading periods or where item/s in your order are not available and need to be sourced from another fulfilment location, this may result in delays in fulfilment.
Katies will notify you of the delays and discuss alternative arrangements.
Click & Collect orders cannot be modified or cancelled once your order has been confirmed. In this instance the order will be sent to your nominated store and then, if required, you will have to return it.
All Click & Collect orders have the same returns policy as online orders. Please refer to our returns policy for further information.
Click & Collect orders must be collected within 28 days from the date you are notified by email that your order is ready for collection.
If your order is not collected within this time, the relevant Click & Collect store has the right to allocate those goods to another customer and refund you.
An administration fee may apply in the instance where you fail to collect your goods within the required time frame.
When collecting your goods at the Click & Collect store, you are required to supply a copy of your Click to Collect notification email and photo identification.
If you are not personally available to collect the goods, you may appoint a representative. The representative is required to supply a copy of your Click & Collect notification email and photo identification at the time of collection.You agree that we will be entitled to rely on the representative's instructions as if they were your own.
We reserve the right to change or discontinue the Click & Collect service at any time, without notice.