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If you purchased Velcare Hand sanitizer between 18 March 2020 and 6 April 2020 you may be entitled to a refund. Click here for further information
If you purchased Velcare Hand sanitizer between 18 March 2020 and 6 April 2020 you may be entitled to a refund.
Click here for further information

How can we help?

Our office hours are Monday to Friday 9am – 5.30pm AEST.
We are closed on Public Holidays.

Customer Care

Our call centre hours are Monday to Friday 9am – 5.30pm AEST.

Due to the high call volumes we are currently experiencing please allow longer than usual wait times. Please leave a voicemail or Contact Us via the form on this web page.

Australia           1800 151 110

New Zealand     64 9884 1254


Email

For all customer queries, please email us using this form.

Please note that we are receiving a higher than normal volume of enquiries – we are experiencing longer than usual wait periods. We apologise for this delay.

Mail

Katies Customer Service Team
PO Box 7
St Peters, NSW 2044

 

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