Our office hours are Monday to Friday 9am – 5.30pm AEST.
We are closed on Public Holidays.
Our call centre hours are Monday to Friday 9am – 5.30pm AEST.
Due to the high call volumes we are currently experiencing please allow longer than usual wait times. Please leave a voicemail or Contact Us via the form on this web page.
Australia 1800 151 110
New Zealand 64 9884 1254
For all customer queries, please email us using this form.
Please note that we are receiving a higher than normal volume of enquiries – we are experiencing longer than usual wait periods. We apologise for this delay.
Katies Customer Service Team
PO Box 7
St Peters, NSW 2044
For information about the National Relay Service for hearing and speech impaired people, please refer to the below link: National Relay Service | Australian Government Department of Health
For information about the Translating and Interpreter Service for people who speak languages other than English, please refer to the below link: Translating and Interpreting Service (TIS National)