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Make sure you type your code into the ‘have a voucher’ box which you will find underneath your items on the ‘my bag’ page when you checkout. Click on apply for it to apply the discount to your order. If you do not apply your code at this point we can't apply it to the same order later on or once you have placed the order (though you might be able to use it on a subsequent order). Please note only one discount offer can be used per order and always check specific terms and conditions supplied with the offer or promotion, or visit our Terms and Conditions for Promotions .

USING THE WEBSITE

Katies ships within Australia and New Zealand.

Katies charges a flat rate of $10.00 for any purchase to be shipped within Australia and New Zealand for all orders under $80. Shipping is free for all orders with a total value over $80.

Katies ship through Toll Track & Trace for all online orders and Australia Post for some hard-to-reach areas within Australia. We ship via Toll Priority for New Zealand orders.

Australian deliveries are usually within 3-10 days of the order being placed, with delivery in metro areas usually within 2 business days. Please allow up to 20 days from date of order for New Zealand orders.

If your order has not arrived within the allocated timeframe or you have any queries relating to delivery, please email us at info@Katies.com.au. If you have special instructions relating to your delivery, please be sure to indicate these in 'additional instructions' located in the top right hand corner of the checkout page.

If there is a problem with your order contact us  here.

Please refer to the Katies Exchange and Refund for full information.

In the unlikely event that you don't receive an email from Katies advising you of next steps with regards to your refund or exchange within 10 days of posting your parcel to us, please get in touch with our Customer Care Team and we'll get back to you as soon as possible. If you have returned your parcel using a service that can be tracked, please give us the reference number when you contact us.

Simply visit our contact us page to send an email or you can email us directly at  info@Katies.com.au.

Katies Style is our Loyalty Program that rewards you instantly. It is free to join and you can become a member today online by clicking the Style Rewards link or by visiting any of our stores. Katies Style Rewards are very simple. $1 spent instore or online = 1 point. Reach 100 points and a $5 Katies Style voucher will be issued at the store for you to use on your next transaction in-store only. For our online only shoppers, your rewards vouchers are sent out throughout the year and can be used to redeem online only. See our  Terms and Conditions - Style Rewards for more info.

In-store: Your points balance will be printed on the bottom of your receipt each time you make a purchase in-store. Alternatively, ask one of our friendly staff members to scan your card and they can tell you on the spot.

 

Online: Click on the Style Rewards link found on the footer of the website, or login to your account online. If you haven’t signed up online prior but are a Katies in-store customer, simply login online and be sure to have your Member number handy so all of your details will be pre-populated. In some cases, it may take up to 72 hours for your points to be updated after a purchase.

Your Katies Rewards card number is a 7 digit number located on the back of your membership card. If you cannot find your card, contact us and we can look it up for you.

Simply visit any Katies store and we will arrange for a replacement card to be sent to you. Currently, when you register for Katies Style online you will not receive a card but your membership number will be ‘held’ in your account online for you so that you can continue to enjoy all the benefits of being a Katies Style member online.

It is important to only ever use one member card to ensure you are earning correct points. If you have more than one, contact us straight away and we will merge the cards together so your points balance will remain correct under one customer name and your rewards are maximised.

Please contact us at info@Katies.com.au stating your correct email address and we will ensure you have been set up correctly in our system or sign into your account online and update your profile with your correct email address and make sure you tick the box at the bottom saying ‘Please send me updates & promotions via email’.

Login to your account and select ‘change my login/email’. Update your profile with your correct email address and make sure you tick the box at the bottom saying ‘Please send me updates & promotions via email’. Alternatively contact us via email and we can confirm we have your correct email address in our system.

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