KATIES ONLINE RETURNS
We want you to love your purchase. You have the following options available if you change your mind:
The change of mind policy is subject to the following conditions:
If you choose to return to KATIES Warehouse, we recommend sending your return via a traceable method and retaining proof of postage until receiving confirmation that your return has been processed. KATIES is not responsible for returns that are not received.
Items received by us at KATIES Warehouse, after the 30 day return period will not qualify for a refund. In this case, the parcel will be returned to sender.
Please allow 20 working days from the receipt of your return to receive your refund. Refunds will be processed in the same manner as your payment method at the time of purchase. You will receive an email notifying you once your refund has been processed.
Looking to exchange your item? Simply head into any of our Katies stores for a free exchange of your items within 30 days of receiving your order.
Easy returns with Australia Post. Print your label & You'll be emailed tracking details to check the progress of your return back to our warehouse.
*Return fee: $9.15
BOOK MY RETURN
Print your label and drop your return into your local parcel Point store in over 1,100 locations, open 7 days a week, early until late. Fully tracked with return processed within 10 business days once we have received your return.
Have your return collected from your location between 8am - 5pm business days using ParcelPoint's courier collection service. Fully tracked with return processed within 10 business days.
INSTORE PURCHASE RETURNS & EXCHANGES
We want you to love your purchases. If you change your mind, we are happy to provide an exchange or credit note within 30 days of purchase.
In store purchases cannot be returned online.
This excludes Final Sale Items and Third Party Seller Items. No refund, exchange or gift card will be provided, online or instore, for change of mind on all Final Sale Items or Third Party Seller Items.
Items must be in unused, unwashed, unworn condition, with original tags attached and accompanied by a valid original receipt.
For hygiene reasons, we are unable to exchange or refund earrings, underwear or swimwear.
This policy does not affect your rights under the Australian Consumer Law, including consumer guarantees. Please contact our customer care team by emailing email@example.com if you have any further questions.
GENERAL RETURN INFORMATION
ZipPay returns must be returned to our KATIES Warehouse. We do not accept in store returns for ZipPay purchases. Please select the relevant return option to return your purchase.
Afterpay returns must be returned to our KATIES Warehouse. We do not accept in store returns for Afterpay purchases. Please select the relevant return option to return your purchase.
Openpay returns must be returned to our KATIES Warehouse. We do not accept in store returns for openpay purchases. Please select the relevant return option to return your purchase.
Our Returns Policy does not affect your rights under the Australian Consumer Law, including consumer guarantees. You have consumer guarantees that cannot be nor are they limited by us. If your product is not of acceptable quality, is not fit for its purpose or is different from its description or sample, then you may have a right to a refund, exchange or any repair (if you choose to keep it).
If you have purchased a product with a major fault, you have the right to ask for your choice of a refund, replacement or repair. If you purchased a product with a minor fault, we can choose to give you a free repair instead of a replacement or refund.
Further information is available here https://www.accc.gov.au/consumers/consumer-rights-guarantees/consumer-guarantees.
Merchandise returned under consumer guarantees can be returned within a reasonable timeframe subject to proof of purchase.
Merchandise marked as a seconds or sample product must be chosen carefully as these items cannot be returned due to the fault that was identified at the time of purchase. If the seconds or sample product exhibits a fault (not related to the fault identified at the time of purchase), is not fit for purpose or is incorrectly described, it may be returned in accordance with the above consumer guarantees.
Our customer service team are unable to review any worn or used items via email or phone. All items must be physically returned either via mail or in person in-store to be processed.